FAQ

Check out our handy FAQ area where we answer the most common questions asked by our viewers and customers.
If you still have a question or query that you can’t find the answer to, simply get in touch by contacting us here.


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Delivery

How Long Does Delivery Take?

Orders are normally delivered within 3-7 working days.

Where Do You Deliver To?
We deliver to mainland England, Wales and Scotland.
For areas Scottish Highlands, Offshore Islands, Northern Ireland or the Republic of Ireland, please contact us with your requirements and we will provide a custom delivery charge quotation if we are able to deliver to your location.

How Are Oysters Delivered?
Each oyster is vacuum sealed in a plastic pouch. Your order is then lovingly packaged in a cardboard box, covered in a plain mailing bag with no indication of the contents and delivered by Royal Mail or Hermes courier.

How Much Does Delivery Cost?
Delivery is FREE for mainland England, Wales & Scotland.


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About Our Oysters

How Long Will The Oysters Keep For?

As our Oysters are vacuum packed, they will keep fresh for a good few months if left within the sealed bags in a cool, dry area. Although, we wouldn’t recommend keeping them for any longer than 6 months.

Are The Oysters Alive?
The oysters are no longer alive.

Can I Eat The Oysters?
These types of Oysters cannot be eaten and we wouldn’t advise trying.

What Type of Oysters Do You Use?
We use cultured Akoya oysters, which you can read more about here.


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About The Pearls Inside

How Do Oysters Produce Pearls?

You can read all about how organic and cultured oysters produce pearls here.

What Are Pearls Made From?
Read about what pearls are made from in our handy guide here.

How Can I Tell How Much My Pearls Are Worth?
Read up on our valuation guide here.


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Cleaning & Maintenance

Pearls should be wiped gently with a clean damp cloth and clean water. We do not suggest the use of any soap, detergents or chemicals to clean your pearls.

If you use your pearls within jewellery, it is advisable to always put your jewellery on last after getting dressed, after applying makeup and after applying any form of spray deodorant, perfume or hairspray, as these chemicals may stain or discolour your pearls.